Privacy Policy

This Privacy Policy describes how Sidz Sad ("we", "us", "our") collects, uses, and protects the personal information of visitors and customers ("you") who use our website (the "Site") to browse or purchase our clothing products (abayas, jilbabs, and related items).

By using our Site or placing an order with us, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

When you place an order or contact us, we may collect:

• Contact details: name, phone number, delivery address, and (if provided) email address
• Order information: products ordered, order value, and payment method (Cash on Delivery)
• Communication data: messages you send us via WhatsApp, Instagram, or the Site's contact form
• Device/usage information: automatically collected data such as browser type, IP address, and pages visited, via cookies and similar technologies (standard Shopify analytics)

We do not collect or store your card or banking details, since we currently only accept Cash on Delivery (COD).

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Contact you about your order status (via phone, WhatsApp, or Instagram)
• Respond to your questions and customer service requests
• Improve our Site, products, and customer experience
• Comply with legal obligations under applicable Pakistani law

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share limited information with:

• Courier/delivery partners, to fulfill and deliver your order
• Shopify and other service providers who help us run the Site (e.g., hosting, analytics), who are bound to keep your data confidential
• Law enforcement or regulators, only if required by law

4. Cookies

Our Site, hosted on Shopify, uses cookies to remember items in your cart, understand how visitors use the Site, and improve your browsing experience. You can disable cookies in your browser settings, though some features of the Site may not work properly if you do.

5. Data Retention

We retain your order and contact information for as long as necessary to fulfill orders, handle any related customer service or legal matters, and to meet our accounting obligations.

6. Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or accounting requirements to retain order records

7. Children's Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

• WhatsApp: +92 328 9819352
• Instagram: @sidzsad